Welcome First Sound Bank
As you transition into the Harborstone family, please use this one-stop shop to answer any questions. We’ve included all of the important information you need to know about your account transition, including key dates and major impacts. Plus, highlights of our business and personal banking services.
From all of us, welcome to Harborstone!
Welcome to Harborstone
A message from Harborstone's CEO Geoff Bullock. Welcome to the Harborstone family.
| Service | Key Dates | Member Impact | Link to Additional Information |
|---|---|---|---|
| Member Service & Support | Feb. 24 | Access to Member Service Center and Online Chat. | Member Service & Support |
| Member Numbers | Week of Feb. 17 | Member numbers arrive by mail. | Member Numbers & Account Numbers |
| Bill Pay | Feb. 21 1 p.m. | FSB bill pay no longer available. | Bill Pay |
| Debit Cards | Feb. 23 | Last day to use FSB debit cards. | |
| Week of Feb. 24 | Harborstone debit cards arrive by mail. | Debit Cards | |
| Online Banking | Feb.21 2 p.m. | FSB online banking and online banking history no longer available. | |
| Feb. 24 | Create your online banking account by completing these forms. • Consumer: harborstone.com/register • Business: harborstone.com/businessregister | Online Banking | |
| Account Statements | Feb. 21 | Last FSB statement to report transactions through this date. | |
| Feb. 22-28 | First Harborstone statement to report transactions through these dates. | Account Statements | |
| ACH Origination | Feb. 20 | Last day to process ACH originations. | |
| Feb. 21 | FSB ACH origination templates will no longer be available. | ||
| Feb. 24 | Setup your new Harborstone ACH templates through Harborstone online banking. | ACH Origination | |
| Wires | Feb. 20 | After February 20, you will not have access to complete wires through your First Sound Bank online banking account. | |
| Feb. 21 | FSB wire templates no longer available. | ||
| Feb. 24 | Setup your new Harborstone wire templates through Harborstone online banking. | Wires | |
| Remote Deposit Capture | Feb. 20 | Last day to use current remote deposit check scanner. | |
| Feb. 21 | Check deposit services available at 4th & Madison. | ||
| Feb. 24 | Setup your new software and drivers through Harborstone online banking. | ||
| Feb. 24 | Check deposit services available at any Harborstone branch location. Visit harborstone.com/locations. | Remote Deposit Capture | |
| Checks | Feb. 24 | Members can request their first box of basic checks for free by contacting Harborstone (by phone or chat). For future checks, members may order inside online banking, under “Services.” | |
| Feb. 24 | Business members can request their first box of basic checks for free by contacting Harborstone (by phone or chat) or Harland Clarke Business at 1-800-503-2345. After that, Business members can order basic checks or custom checks (i.e. computer checks) directly through Harland Clarke. | Checks | |
| Consumer & Business Loans | Feb. 24 | Setup your loan payments as payees in Harborstone online banking (bill pay). |
Business Online Banking Guides
After February 24, once you are able to setup your business online banking account, use these self-serve user guides to help you navigate the setup of each service.
Other resources (in addition to Member Service Center and online chat):
- Business Lending: [email protected]
- For questions about your business loan.
- Cash Management: [email protected]
- For questions about your cash management services.
Business Services
ACH Origination
Distribute payroll by direct deposit, pay vendors electronically, save time and money, know the exact payroll date, and reduce overall risk.
Wire Transfers
Save time by initiating wire transfers electronically and create templates for recurring wire transfers.
Positive Pay
Reduce the risk of fraud by comparing checks online and selecting to pay or return the items allowing you to maintain control of your money and payments.
Remote Deposit Capture
Save time and trips to a branch by depositing on the go and enjoy multi-feed scanner, same day settlement, and scanned check storage.
HR & Payroll
We’ll process payroll and compile timesheet information, securely store employee files, use integrated screening and onboarding tools to manage your potential new hires and maintain tax compliance.
Business Checking
We’re here with solutions to help your company thrive, providing one-on-one support for all your business needs as well as a suite of options to help your business run smoothly.
Business Savings
Invest in your company’s growth, today and tomorrow.
While you’re focused on your business’s day-to-day needs, we can help you invest in your future.
Business Lending
As a business owner, you wear a lot of hats. We get it.
That’s why we offer a variety of lending products to keep you moving forward.
PNW Premier – High-Yield Checking Account
Looking to improve your personal checking account?
PNW Premier is a banking account that rewards you with a high-yield rate on your checking account balance. With simple-to-achieve qualifications, a tracker to monitor your progress, and digital tools that make owning your finances a cinch, PNW Premier is an exceptional high-yield checking account for busy people wanting to make every dollar count.
Rates and Fees
We make sure all our rates and fees are competitive and posted on our website. For more information, please follow the link below.
Frequently Asked Questions
Your First Sound Bank online banking history will not be available after 2 p.m. on February 21. If you want your online banking history, please make sure you download it prior to this date and time. Account statements will be made available upon request.
When you join Harborstone, you become a member of the credit union. As a member, you will also have a $5 savings account to indicate your share of ownership in the credit union as well as a personalized member number. This number is different from your account numbers and is used as identification. Your member number will arrive to you by mail during the week of February 17; you will need your member number to sign up and log in to online banking. Your account numbers will not change.
Harborstone’s routing number is 325180870. Any direct deposits, ACH automatic payments, or ACH automatic withdrawals will continue to process normally; however, the First Sound Bank routing number will be discontinued at a later date. To avoid future disruption, we encourage you to update the routing number as soon as possible.
Starting Monday, February 24, all First Sound Bank customers will have access to our Member Service Center by calling 1-800-523-3641 and to our online chat.
Hours of operation are as follows:
Monday – Tuesday 8a.m. – 6p.m.
Wednesday 9a.m. – 6p.m.
Thursday – Friday 8a.m. – 6p.m.
Saturdays 9a.m. – 1p.m.
You will also have access to 16 Harborstone branch locations throughout the Puget Sound and to our Co-op Shared Branching network, including more than 30,000 ATMs nationwide.
For a complete list of locations, visit harborstone.com/locations.