First Sound Bank Account Transition
Member Service & Support
- On the weekend of February 22-23, First Sound Bank accounts will be transitioned to Harborstone Credit Union.
- Starting Monday, February 24, all First Sound Bank customers will have access to our Member Service Center by calling 1-800-523-3641 and to our online chat.
Hours of operation are as follows:
- Monday – Tuesday 8a.m. – 6p.m.
Wednesday 9a.m. – 6p.m.
Thursday – Friday 8a.m. – 6p.m.
Saturdays 9a.m. – 1p.m. - You will also have access to 16 Harborstone branch locations throughout the Puget Sound and to our Co-op Shared Branching network, including more than 30,000 ATMs nationwide.
- For a complete list of locations, visit harborstone.com/locations.
Member & Account Numbers
- When you join Harborstone, you become a member of the credit union. As a member, you will also have a $5 savings account to indicate your share of ownership in the credit union as well as a personalized member number.
- Your member number is different from your account numbers and is used as identification.
- It will also allow you to participate, should you choose, in the vote for the Board of Directors and Supervisory Committee during the annual election.
- Your member number will arrive to you by mail during the week of February 17; you will need your member number to sign up and log in to online banking.
- Your account numbers will not change.
Bill Pay
- Access to your First Sound Bank bill pay will not be available after 1 p.m. on February 21.
- If you want your bill pay history, download it prior to this date and time.
- Your bill pay payees will need to be re-established using Harborstone’s online bill pay system. To make this process easier, we recommend pulling that information prior to this date and time.
- Recurring transfers and payments will also need to be re-established. To make this process easier, we recommend making note of all recurring payments before February 21.
Debit Cards
- First Sound Bank debit cards will no longer work after February 23.
- Your new Harborstone debit card will arrive the week of February 24.
- Keep an eye out for your new card to arrive by mail.
- You will need to re-establish all autopayments after you receive your new card.
Online Banking
- Your First Sound Bank online banking access will be discontinued by 2 p.m. on February 21.
- Complete any time-sensitive transactions prior to February 21 to ensure timely delivery.
- Recurring transfers or payments will need to be re-established. For a smoother transition, make note of all recurring payments before February 21.
- Online banking history will not be available after 2 p.m. on February 21. If you want your online banking history, please make sure you download it prior to this date and time. Account statements will be made available upon request.
- If you are interested in a Harborstone online banking account, you will need to sign up using your new member number, which will arrive by mail during the week of February 17.
- Complete the online banking registration form here: harborstone.com/register.
- Business members, complete the business online banking registration form here: harborstone.com/businessregister.
- Starting Monday, February 24, members can create and log in to their Harborstone online banking accounts at harborstone.com.
- Please do not use any personally identifiable information unless you are using secure chat or secure email. Secure chat and email are available inside of your online banking account.
- For questions or concerns, email [email protected], chat with us on harborstone.com, or call the Member Service Center at 1-800-523-3641.
Account Statements
- Your last First Sound Bank statement will report all transactions through
February 21. - Your first Harborstone Credit Union statement will be available in early March and will report all transactions occurring February 22-28.
ACH Origination
- Please do not process any ACH originations after February 20.
- Your First Sound Bank ACH origination templates will not be available after February 21.
- We recommend that you make copies for reference purposes prior to this date to help you set up your Harborstone ACH templates after February 24.
- Processing cutoff times will be changing to 10:30 a.m. Pacific time.
- Same-day ACH will be available until 9:30 a.m. Pacific time for an additional fee.
Wires
- After February 20, you will not have access to complete wires through your First Sound Bank online banking account.
- Your First Sound Bank wire templates will not be available after February 21.
- We recommend that you make copies for reference purposes prior to this date to help you set up your Harborstone wire templates the after February 24.
- Domestic wire cutoff times will continue to be 3 p.m. Pacific time.
- International wire cutoff times will change to 1 p.m. Pacific time.
- You will be able to complete wires through online banking, at a local branch, or by contacting the Member Service Center starting February 24.
Remote Deposit Capture
- You can continue to use your current remote deposit check scanner through February 20.
- Check deposit services are available at 4th and Madison on Friday, February 21, and check deposit services are available at any local Harborstone branches, starting on February 24.
- Once you have access to business online banking, starting the week of February 24, you will need to uninstall your current drivers, install new drivers, and install Webscan software.
- The software and drivers are accessed directly through your business online banking profile.
- RDC cutoff times will be changing to 3:45 p.m. Pacific time for same-day credit.
Checks
- Members can request their first box of basic checks for free by contacting Harborstone (by phone or chat). For future checks, members may order inside online banking, under “Services.”
- Business members can request their first box of basic checks for free by contacting Harborstone (by phone or chat) or Harland Clarke Business at 1-800-503-2345. After that, Business members can order basic checks or custom checks (i.e. computer checks) directly through Harland Clarke.
Business Online Banking Guides
These self-serve guides will walk you through the necessary steps required for each of the following categories:
- – Business Online Banking Login & Navigation
– ACH
– Wire Initiation and Templates
– Positive Pay - You can also contact our cash management team via email at [email protected].
- We appreciate your patience as we work through this transition.
- For additional information on business services available at Harborstone, visit harborstone.com/business. Download a digital copy of the account transition guide here.